Customer happiness
at scale.

We use human-centric design, a solid framework, and proven methodologies to help your team become aligned around your customer.

In short, we’re experienced builders, founders and executives who help you fix sh*t. 

Strategy

Stakeholder Workshops
Product Strategy
Innovation Consulting

Product & Design

UX/UI Design & Wireframing
Prototyping & No Code
Brand Identity
Websites and Mobile Apps

Methodology & Operations

CX Operations
Customer Experience Maps
Agile Product Operations
OKRs

121

Client projects completed, across various industries: B2B, B2C, consumer tech, CPGs, data/AI, etc.

80

Average Net Promoter Score
(Global NPS benchmark is 32.)

284

Customer experience and product team members recruited, trained and mentored within our clients' organizations.

Our proven methodology triggers measurable results

Book a time 👋

Other ways to contact us

What problems we help solve
‍‍‍

You are launching an entirely new product or a new offering/feature

  • You are an early stage startup.
  • You are an existing business launching an entirely new product.
  • You are launching a new feature within an existing product.
  • You plan on offering a new pricing plan tier.

You are launching a new market and/or vertical

  • You plan on launching your product in a new market.
  • You are opening a new location.
  • You are opening your product to new users (B2B to B2C for instance).

Your conversion or retention needs some love

  • You want to investigate why one or multiple of your product offerings have low retention.
  • You notice a sudden or gradual change in one or multiple of your acquisition channels.
  • You notice a difference in performance between your offerings and want to learn from your successes to improve your products.

They trust the Rethink team


+ Discover more of our clients & partners

How we work with your team

The Rethink Labs Full Experience is a comprehensive process designed to enhance your product and customer experience, ultimately driving business growth.


Wanna see if we're a fit?

Book a time 👋

Other ways to contact us

1. Business Deep Dive

A thorough examination of your business to understand its goals, challenges, and opportunities.

2. Customer Journey Outline

We look into your user experience (UX) and customer experience (CX) while outlining your current customer journey to identify areas for improvement.

3. Quantitative Analysis

We collect & analyze your product data to derive valuable insights and understand the current performance of your business and customer journey.

4. Go Forward

We then concretely help you enhance the customer journey, improve your product's UX/UI, and optimize business operations, setting KPIs and goals for future growth and success.

quote

"The Rethink team knows how to help async teams work efficiently, strives to understand user needs and always puts them first."

Darko Stanimirov – Design Lead, A.Team

Any Questions?

What kind of brands do you work with?

All kinds. We love the range of industries we get to work with. By having a broad set of teams, it helps us apply diverse learning to all of our clients. If you’re not sure if you’re a fit, feel free to shoot us a note (hey@rethinklabs.co) or book a call with us here.

What is your average project price?

We don’t do average! We have set our prices according to business impact and the stage of your team. Please reach out to get our pricing doc.

What is included in a project?

Just about all of the work we do starts with a business strategy audit - it's a quick but important deep dive into your organization and sets the foundation for an impactful project. With that audit we give you an overview of what we see and hear from your team, key best practices, and our go-forward recommendations. Depending on the project you will receive additional deliverables.
Before we kickoff with any client they know exactly what to expect from us.

Do I have to be in the US to work with you?

Nope! We have experience working with teams around the world including Paris, Tel Aviv, New York, Hawaii, and London.

Ready to start?

Get in touch
HomeBlog
ClientsAbout
Get in touch

© Rethink Labs 2023. All Rights Reserved.