You're in great company

The Rethink Labs team came in at a pivotal moment of growth for our business - we had tens of thousands of unanswered support tickets from the first few days of covid lockdown.
Rethink helped us create a mostly automated system to resolve these issues in just a few days, while increasing customer NPS. They organized our customer operations team and grew it from a small but mighty team of 2 in house to a hybrid in-house and onshore outsourced team of 45+ in a number of weeks. Rethink helped hire and onboard a long term leader for that team and made the transition easy.

Bobby Brannigan – CEO, Mercato