We are a boutique, hands-on team of Experience leaders, collaborating with companies to rethink how to build the future.
Amelie is a seasoned product manager and UX/UI designer with over 11 years of experience. Her career has been dedicated to building, launching, and growing products for a wide range of software teams.
From early-stage startups to Fortune 500 companies, including Amazon, Amelie's expertise spans various industries and products (consumer apps, B2B SaaS, AI and machine learning). She specializes in leading and scaling diverse product teams, having recruited, trained, and mentored over 70 PMs with a 90% retention rate. Additionally, she excels in guiding founders through the intricate process of shaping product strategies, roadmaps, and organizations.
Beyond her professional pursuits, Amelie has shared her knowledge by teaching mathematics for a decade and mentoring fellow product and design professionals, particularly women and immigrants.
And if you're ever in need, she's known to make a mean martini.
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Sofia is a results-driven leader in customer experience, dedicated to revenue growth and retention. Drawing from her background in advertising, she understands the significance of crafting comprehensive brand experiences right from the outset.
With a career spanning over 12 years, Sofia has focused on scaling B2B advertising technology start-ups. Her interest has been in building, growing, and scaling customer-facing delivery teams, including Customer Success/Account Management, Content Studios, Sales Planning, and more. Her achievements include scaling growth from $15M to $109M across 400 clients, a 216% increase in incremental revenue, and consistently maintaining an 80 NPS score, well above the global benchmark of 32.
Certified as an OKR Coach, Sofia has also shortened product adoption time by 50% and significantly improved client renewal rates. Her expertise and dedication make her a standout professional in her field.
If you’re in need of a reset or ways to unwind, ask Sofia about hypnotherapy and acupuncture.
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Holden is an experienced startup executive and 2x founder, specializing in scaling Customer Experience strategies across diverse industries.
After a decade of startup experience, she transitioned to consulting in 2019, bringing her expertise to companies facing pivotal moments. In her consulting work, Holden focuses on increasing retention and user success by aligning strategic efforts across organizations.
She has expertise in scaling teams both onshore and offshore to drive impact for teams. Holden has held multiple leadership roles, including Interim VP of CX at Mercato, a grocery delivery company that achieved remarkable growth during the Covid-19 pandemic. She has also held leadership roles at Ladder, LeBron James' supplement brand, as Head of CX, and was VP of Operations at HelloTech, an on-demand in-person tech support team.
Mildly addicted to tennis and pasta.
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